Terms And Conditions

GeoRefund card gives the owner the opportunity to return a significant part of the money spent in case when the cardholder receives services or purchases goods in organizations that are partners of the GeoRefund card. Card partners are companies that provide the best service conditions in Georgia in various fields. These are hotels, hostels, restaurants, cafes, fast food facilities, car rental, bike and scooter rental, souvenir shops and the best Georgian wines, Georgian delicacy shops, author's shops of famous Georgian designers, beauty salons, fitness centers, night clubs, etc. Full list of partners you can find in the section Partners of the vebsite.

Who can become an owner of the GeoRefund card?
The owner of the GeoRefund card can be any person (tourist), i.e. a foreigner temporarily staying in Georgia. The maximum validity period of the GeoRefund card is 30 calendar days from the first use of the card. The moment of the first use of the card is the date of the first fixation of the cost of services received by the cardholder in the GeoRefund accounting system.

Rules for using the card: the procedure for accumulating a cash-back - fixing expenses.
Note that GeoRefund card is active (ie it can accumulate money) from the moment of its acquisition. When purchasing goods or services in the Partners' organizations, the cardholder receives a check confirming the amount of the paid amount when paying from the cashier. Take this check, present your GeoRefund card to the cashier and ask the cashier to fix the amount you spent in the GeoRefund accounting system. The cashier will enter the system, scan your card, check the payment and enter the amount paid into your system, after this procedure the amount of money spent by you and the amount of accumulated cashback will be fixed on your account in the GeoRefund system. After the completion of this procedure, the cashier will return to you your GeoRefund card, as well as a check.

Please take into consideratiom, that the fixation of spent money described above should be made immediately after payment for services or purchase of goods. You have the right to ask the fixation of all those expenses in the GeoRefund system that were incurred with your participation (for example, you paid for services received by persons who are not owners of GeoRefund cards). Note that the same costs (expenses indicated on the same check) can not be fixed in the GeoRefund system several times.

If for any reason it is impossible to fix your expenses, keep checks confirming payment and on the same day let us know about it on the hotline (hotline phone 5 99 000 0000), otherwise no complaints are accepted.

How to access your account in GeoRefund?
If you purchased a card from the www.georefund.com website, then you have automatic access to your account. If you purchased the GeoRefund card from our distributor, then you need to go through the activation procedure. To do this, go to www.georefund.com in the Activation section and follow the procedure described there.

Where is it possible to get the money accumulated on the GeoRefund card?
This money you can get at any of our Refund offices (see the list with addresses on the site www.georefund.com or on the mobile application GeoRefund).

How to get refund:
You can get refund both online or in our refund offices (see the list with addresses on the site www.georefund.com or on the mobile application GeoRefund).

In order to get refund online, you need to log in on our website (georefund.com) and follow instructions of online refund. After you finish ordering your refund online, Georefund will send the amount of money you have accumulated on georefund card via WESTERN UNION in maximum 7 days. WESTERN UNION money transfer may charge you according to the amount of money you receive and country in which you want to get refund.

Privacy Policy
This privacy policy sets out how “Georefund” uses and protects any information that you give “Georefund” when you use this website.

“Georefund” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“Georefund” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:
name and last name
contact information including email address
demographic information
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Refund/Return Policy Online Purchase
If there is a need for a tourist to return paid money while purchasing online, money can and will be returned if the tourist decides not to arrive in Georgia and has bought the card and never used.

To receive money accumulated through GeoRefund cards, go to any of our Refund offices, present your card, your passport and collected receipts confirmed money spent and fixed in card Partner organizations. The manager of the office will recheck the amounts accumulated on your account, make a conversion to the currency that you indicated when the card was activated and give you your amount. At the same time, your card is deactivated - it will no longer be possible to use it. In case the amount accumulated by you exceeds $ 100, the manager will fix your bank account and the refund money will be transferred to your bank account.

If for any reason you do not have time to go through the procedure for returning the accumulated money, please note that you have the right to receive the amount due to you within 3 years from the date of purchase of the card. After this period, no claims will be accepted and the amount will not be refunded.

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